Postage Returns

 

1. Review the garment for any stains or damages made to the dress during the hire. Notify Dressed By Em of any damages immediately so cleaning / repairs can be prioritised once it’s returned. 

 
2. Place your garment back into the reusable post satchel. Attach the included prepaid express return postage label and seal the post bag.

3. Sign the Aviation Security and Dangerous Goods Declaration at the bottom of the post label. 
  

4. Lodge your return parcel with a staff member at an Australia Post post office by 3pm on the final day of your booking. 

 

5. Contact Dressed By Em via Instagram or text - 0477554991 with confirmation of postage and a photo of the lodgement receipt.  
 

 

- If your booked hire period ends on the weekend or a public holiday, you must post your garment back on the following business day. 
 

- Posting your return via an Australia Post street box increases the risk of delays and lost packages. By posting over the counter with a staff member at the post office, tracking is immediately updated and there is a record of lodgement. For these reasons, Dressed By Em requires clients to lodge returns at the post office.
 

- If you lose the reusable post bag you are required to purchase / provide a new post bag for the garment to be returned in. 

 

- If you lose the return postage label, please contact Dressed By Em to have a copy of the return postage label emailed to you. This label will then need to be printed and attached to the post bag. 

 

- Clients must follow the correct outlined return post methods and will be held liable to pay late fees for any delays that occur due to incorrect lodgement.

 

- Late fees will apply to garments not posted back on time. Please see the FAQs & Terms and Conditions pages for more information regarding late fees.